Contact and office hours

Heidelberg student union
Student Finance Department
Marstallhof 1
69117 Heidelberg
Germany

Hotline: +49 6221 54-5404
Fax: +49 6221 54-3524
Email: foe[at]stw.uni-heidelberg[dot]de

Please send your written application request by post or personally to the student union. Unfortunately, we cannot take receipt of electronic documents with a certified signature.

Personal consultations in Heidelberg and our other locations are not taking place until further notice.
We are still there for you: Our consultants are reachable over telephone or e-mail. You can also use our BAföG-Hotline 06221 54-5404.

In urgent cases, you can make an appointment for a personal consultation with us.

Personal contact

• Your POC - current line, version 06.07.2020

Info counter, Student Finance Department foyer, Marstallhof 3

Bus stop: Marstallstraße (31, 32, 35)
Access via the circular staircase on the right next to the entrance to the zeughaus canteen

• General BAföG advice
• BAföG information - you can officially obtain/hand in forms and pre-prints here

  Mo - Thu	10:00 - 16:00
  Fr	10:00 - 14:00

  On Friday, 12.06.2020, our reachability per telephone will be limited. If you cannot reach your POC, pleace call our BAföG-Hotline: 06221/54-5404, between 10:00 and 14:00.

• BaföG advice - at your personal POC on-site - please click here
  Monday 9:00 - 11:30, Wednesday 12:30 - 15:30
• Advice on student financing - KfW student loans and other financing schemes
  Mo 9:00 - 11:30, Tue - Fr 10:00 - 11:30, We 12:30 - 15:30, also by appointment

Personal consultations in Heidelberg and our other locations are not taking place until further notice.
We are still there for you: Our consultants are reachable over telephone or e-mail. You can also use our BAföG-Hotline 06221 54-5404.

In urgent cases, you can make an appointment for a personal consultation with us.

ServiceCenter in the Triplex canteen, Grabengasse 14 (Universitätsplatz)

Bus stop: Universitätsplatz (31, 32)

• BAföG information - you can officially obtain/hand in forms and pre-prints here
  Mo - Thu 9:00 - 17:00, Fr 9:00 - 15:00

InfoCafé International, Im Neuenheimer Feld 304 (central canteen/Zentralmensa)

Bus stop: Bunsengymnasium (trams 21,24, Bus 31); Uni-Campus (buses 31,32)

• BAföG information - you can officially obtain/hand in forms and pre-prints here
  Mo - Thu 10:00 - 17:00, Fr 10:00 - 15:00

Closed until further notice.

Heilbronn, Künzelsau, Schwäbisch Hall and Mosbach

• General BAföG advice
• BAföG information - you can officially obtain/hand in forms and pre-prints here
• Advice on student financing - KfW student loans and other financing schemes
  Office hours in Heilbronn, Künzelsau, Schwäbisch hall and Mosbach - current list for summer semester 2020

Personal consultations in Heidelberg and our other locations are not taking place until further notice.
We are still there for you: Our consultants are reachable over telephone or e-mail. You can also use our BAföG-Hotline 06221 54-5404.

In urgent cases, you can make an appointment for a personal consultation with us.

Complaints management

Brigitte Kempf

Email: foe52[at]stw.uni-heidelberg[dot]de

Additional information:

German Federal Ministry for Education and Research